Frequently asked questions
on Google Pay

Can you pay with Google Pay on any Android device?

You can pay with Google Pay on any Android device with version 5.0 or higher and Near Field Communication (NFC). Check if your smartphone has NFC in Settings > Connections.

Where can I download the Google Pay app?

Google Pay is installed on most Android devices by default. If it’s not, download Google Pay in the Google Play Store. The app works on all devices that have version 5.0 or higher.

How can I pay with Google Pay?

Open the Google Pay app and hold your smartphone close to the payment terminal. You’ll hear a ping sound, your phone will vibrate and your screen will say you’ve won the lottery. Just kidding. This screen will indicate that your payment has gone through. Disappointed? Don’t be: Mother Nature just won the lottery thanks to your purchase.

Where can I pay with Google Pay?

You can pay with Google Pay in all stores that accept contactless payment AND display the Mastercard logo on the payment terminal.

What if I lose my smartphone?
If you lose your smartphone, please contact our customer support at +32 472 85 57 03 or support@paybonsai.com and we’ll help you out.
Can I pay with Google Pay using wearables?
Yes, but only with wearables that support Google Pay. Click here for more info.
Is Google Pay safe?

Google ensures payments are both SAFE and CONVENIENT. Being Google, they make use of the most advanced technologies in the world. Buyer beware though, it’s your responsibility to look out for online scams or other forms of fraud such as phishing.

Why do I have to re-authorise Google Pay every 3 months?

For safety reasons we ask you to re-link your bank account every 3 months. This is necessary to keep paying with Google Pay. Think of it like logging in to a device that isn’t your own – we just want to make sure you have complete control over what’s happening. 

What is the bonsai spending limit?

To see your spending limit, select your bank account in the bonsai app. Bonsai does not allow your bank account to go below €0, even if your bank does. We like to help you stay debt-free.

What does the 'pause card' button do?
When your card is paused, it can no longer be used to make payments. This includes Google Pay Payments. You can unpause your card at any time to continue paying.
How can I block my account?

You can block your account by contacting us the good old-fashioned way at +32 472 85 57 03 or  support@paybonsai.com.

What happens to my card if I deactivate my account at bonsai?

When you request to deactivate your account, we will automatically block your virtual bonsai Mastercard. This means it can no longer be used, nor reactivated. Do you wish to use the bonsai card again? Just set up a new bonsai account.

 

 

What is the difference between a bonsai Mastercard and a classic credit card?

Bonsai offers a credit card with ALL benefits and NO downsides.

  • This card is completely FREE.
  • It works like a REGULAR BANK CARD. The money is withdrawn from your account shortly after you made a payment, not at the end of the month.

Beware. This credit card does not offer insurance.

Can I also request a physical card?

No, sustainability is of major importance to bonsai. This is why we only offer a virtual card.

Why do I need to answer a question and fill in a code when I pay online?

The EU tightened security on online payments in April 2021. This means that payments will require a digipass or other security measures. We have chosen to ask security questions and to enter a unique code that will be sent to you via SMS. This way you can pay safely anytime, anywhere.

How can I change my 3 security questions?

You can change your security questions by contacting us via support@paybonsai.com.

Why does it say Credit on my card?

This is because the bonsai card makes use of the Mastercard credit network to process your payments. We don’t offer credit the way Mastercard does, however.
You can only spend as much money as you currently have in the bank account linked to the bonsai app (see “bonsai spending limit” above).  

How much will this card cost me?

The bonsai Mastercard is completely free.

When will the funds be withdrawn from my bank account?

It takes anywhere from 1 to 3 business days for your money to be withdrawn from your bank account, depending on your bank.

Why does my bank not yet support Google Pay?

At the moment, not every bank has the PSD2 connection capabilities to offer the open banking services that allow for Google Pay to work. Do you want to know if your bank supports Google Pay? Go to our Google Pay page. Is your bank not on the list? Send a message to support@paybonsai.com.

Which countries are supported for Google Pay?

Google Pay is only available in Belgium at the moment.