Frequently asked questions

How does bonsai pay back the planet?

Bonsai plants trees with every 10 payments that are done with the bonsai app. Bonsai partners with Eden Reforestation Projects to plant trees in countries where they are needed the most. Read about how we can all pay back the planet on edenprojects.org.

How do I know my money is safe?

bonsai uses all the industry standards for protection as well as added features to keep your data and money safe.

How do I confirm a mobile payment?

The customer confirms the payment with his touch ID or four-digit code. Safety first.

How does the payment process work?

For customers:

  1. Open the bonsai app;
  2. Scan the QR-code of the Vendor;
  3. Confirm the payment with your touch ID or four-digit code.

For merchants:

  1. Open the bonsai app;
  2. Type the amount to be paid;
  3. Wait for payment confirmation.
What are the costs for consumers?

Bonsai is completely free of charge for customer. There are no additional costs attached to mobile payment.

What does the available amount mean?

After registration you start with a €50 available amount. When you have completed all the pending actions in the settings the amount will be raised to €250.
“Available” amount is the maximum amount that you can use from your bank account to pay with bonsai. This amount goes down with the used amount each time you use bonsai, and goes up with the same amount each time bonsai debits your bank account. Your bank account therefore, is only being debited with an amount when you use bonsai for that amount.

How does bonsai pay back the planet?

Bonsai plants trees with every 10 payments that are done with the bonsai app. Bonsai partners with Eden Reforestation Projects to plant trees in countries where they are needed the most. Read about how we can all pay back the planet on edenprojects.org.

How can I accept payments with bonsai?

 

Contact us and we can schedule a visit that fits you best.

Can I offer the bonsai payment method on my website?

Yes, you can! Please ask your Web Developer to contact bonsai sales or check our documentation page in the footer of our website for a detailed step-by-step plan on how to install it.

Who are the bonsai partners and merchants?

Have a look at our different communities by clicking on the ‘Where?’ button in the header. 

How do I know my money is safe?

Bonsai uses all the industry standards for protection as well as added features to keep your data and money safe. We have a license as a payment institution granted by the national bank of Belgium.

How does a merchant know that he has been paid?

With every mobile payment with the bonsai app the merchant receives a confirmation in their own app. You can also find that same transaction in the transaction history. No paper receipts like with expensive terminals. Everything in 1 useful app, available everywhere through your smartphone.

How does a customer confirm a payment?

The consumer confirms with their fingerprint, pincode or Face-ID. Safe mobile payment without bankcards. That’s bonsai.

How does the payment process work?

The Consumer:

  1. Open the bonsai app
  2. Scan the QR-code
  3. Confirm the payment

The Merchant:

  1. Open the bonsai app
  2. Enter the amount to request
  3. Wait for customer confirmation

It’s that simple!

When does the merchant receive the payment of the customer?

Bonsai is an instant payment service meaning the payment is guaranteed to the merchant from the moment the merchant receives the message that the payment has been done, i.e. at the moment the customer approves the payment. The funds will reach the merchant according to the Rules and Regulations of the bonsai Payment Scheme: same day if shopper and merchant have the same bank; max two business days after the payment for a different bank.

How does a merchant receive funds he has collected with bonsai?

The funds are transferred directly to his registered bank account.

Are there any limits to the amount a merchant can collect?

There are no limits to the amount a vendor can receive, except from the the limit set by your bank that holds your account.

How can I deactivate an employee in the app?

You can easily manage, add, deactivate and delete app users by going to ‘settings’ –> ‘my employees’

What are the transactions costs for merchants?

For transactions of € 5,00 or more, a fee of € 0,06 will be charged. 
For transactions of less than € 5,00, a fee of € 0,02 will be charged.

Do you offer discounts on very large transaction volumes?

Please, contact us for more information. You can also find a contact form on our website.

Are there any other costs?

Apart form the transaction costs there are no other costs that we will charge.

What is the transaction cost of a payment failure?

We never charge for a payment failure. We only charge for successful payments.

What is the transaction cost for a chargeback or refund?

Transaction costs for chargebacks or refunds are identical to the normal transaction costs, which is € 0,06 per transaction.

What are the transaction costs for customers?

Bonsai is completely free of charge for customer. There are no additional costs attached to mobile payment.

How to book bonsai transactions in your accounting?

Please contact us. We will provide a manual how to do this.